Privacy Policy &
Terms and Conditions

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Privacy Policy

1. Introduction

Welcome to Rustic Unique (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Rustic Unique (www.dna-studios.co.za) and use our services.

We comply with the General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act (POPIA) to protect your rights. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, surname, and contact details.
  • Contact Data: Email address (Derrick@DNA-Studios.co.za) and physical address (Portion 2 of the Farm Kalkhuewel – Gauteng).
  • Booking Information: Details related to your reservations, accommodation preferences, and payment transactions.
  • Technical Data: IP address, browser type, operating system, and website interaction data.
  • Marketing and Communication Data: Your preferences in receiving marketing materials and communication preferences.
  • Cookies and Tracking Data: Information collected through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your accommodation bookings.
  • To communicate with you about your reservations, special offers, or updates.
  • To comply with legal obligations, such as tax reporting and fraud prevention.
  • To personalize and improve your experience on our website.
  • To analyze website traffic and enhance security.
  • To send promotional emails (only with your explicit consent).

4. Legal Basis for Processing (GDPR & POPIA)

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for marketing communications.
  • Contractual Necessity: When processing is necessary to fulfill your booking.
  • Legal Obligation: When we must comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and ensure website security.

5. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors who assist in hosting, payments, or analytics.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the case of a merger, sale, or business restructuring.

6. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include:

  • Secure servers and encrypted transactions.
  • Access controls and authentication measures.
  • Regular security audits and updates.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking information is kept for a minimum of 5 years to comply with tax regulations.

8. Your Rights

Under GDPR and POPIA, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data (subject to legal exceptions).
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Data Portability: Receive a structured copy of your data.
  • Right to Object: Object to processing for marketing purposes.
  • Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, please contact us at Derrick@DNA-Studios.co.za.

9. International Data Transfers

If we transfer your data outside of South Africa or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as contractual clauses or other legal measures.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, and provide personalized content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

12. Contact Us

For questions or requests regarding your personal data, you can contact us:

Thank you for trusting Rustic Unique with your privacy!

Terms & Conditions

Welcome to Rustic Unique These Terms and Conditions govern your use of our website and services. By accessing our website (Rustic Unique) and booking accommodation with us, you agree to these terms. Please read them carefully.

1. Definitions

  • “Company” refers to Rustic Unique, operating from Portion 2 of the Farm Kalkhuewel, Gauteng.
  • “Website” refers to Rustic Unique.
  • “User” or “Guest” refers to anyone accessing the website or using our services.
  • “Services” refers to the rustic and unique accommodation provided by Rustic Unique.

2. Use of Website

2.1. You must be at least 18 years old to make a booking.

2.2. By using this website, you agree to provide accurate and complete information.

2.3. Unauthorized use of this website, including hacking or misuse of content, is prohibited.

2.4. We reserve the right to update, modify, or discontinue our services without prior notice.

3. Booking & Payment

3.1. All bookings must be made through our website or an approved third-party booking platform.

3.2. Full or partial payment may be required at the time of booking. Payment details will be provided during the booking process.

3.3. We accept various payment methods, including credit/debit cards and electronic transfers. Additional fees may apply.

3.4. Prices are subject to change without notice, but confirmed bookings will not be affected.

4. Cancellation & Refund Policy

4.1. Cancellations must be made in writing via email to Derrick@DNA-Studios.co.za.

4.2. Refund eligibility:

  • More than 14 days before check-in: Full refund minus processing fees.
  • 7-14 days before check-in: 50% refund.
  • Less than 7 days before check-in: No refund.
  • Independent platforms may have their own policies in place, which take precedence over these listed when inacted. (Eg. Nightsbridge, AirBnB, Booking.Com, LekkeSlaap etc)

4.3. No-shows or early departures are non-refundable.

4.4. We reserve the right to cancel bookings due to unforeseen circumstances (e.g., extreme weather, emergencies). A full refund or rescheduling option will be offered in such cases.

5. Guest Responsibilities & Code of Conduct

5.1. Guests must respect the property, nature, and other guests.

5.2. No excessive noise or disruptive behavior is allowed.

5.3. Any damage to property will be charged to the guest.

5.4. Pets are not allowed unless explicitly stated in the booking.

5.5. Guests must follow all safety guidelines, including those related to wildlife encounters.

6. Liability & Disclaimers

6.1. Rustic Unique is not responsible for:

  • Any personal injury, loss, or damage to personal belongings.
  • Unforeseen events such as extreme weather, wildlife encounters, or other natural occurrences.

6.2. Guests stay at their own risk and must adhere to all safety protocols.

6.3. We do not guarantee uninterrupted website access and may perform maintenance or updates without prior notice.

7. Privacy & Data Protection

7.1. We collect personal data in accordance with our Privacy Policy, which complies with GDPR and POPIA.

7.2. By using our website, you consent to the collection and processing of your personal data for booking and communication purposes.

8. Intellectual Property

8.1. All website content, including text, images, and branding, is the property of Rustic Unique and may not be used without permission.

8.2. Unauthorized reproduction, copying, or distribution of content is prohibited.

9. Amendments to Terms & Conditions

9.1. We reserve the right to modify these terms at any time. Updated terms will be posted on our website.

9.2. Continued use of our services after modifications constitutes acceptance of the new terms.

10. Governing Law & Jurisdiction

10.1. These Terms and Conditions are governed by the laws of South Africa.

10.2. Any disputes will be resolved in the relevant South African courts.

11. Contact Information

For any questions regarding these terms, please contact us:

By using our website and booking accommodation with Rustic Unique, you acknowledge and agree to these Terms and Conditions.

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